Refund Policy

Last updated: October 4, 2026

Alatic Clients sells digital products that are generally delivered or made accessible shortly after purchase.

Because digital products cannot normally be “returned” in the same way as physical goods, refunds are handled according to the conditions below and applicable consumer law.

Refunds May Be Available When

A refund may be considered if:

• you were charged more than once for the same order;
• you paid but never received access to the purchased product;
• a serious technical problem prevents the product from functioning as described and we are unable to resolve it within a reasonable period;
• the wrong product was delivered due to an error on our side;
• a refund is otherwise required by applicable law.

Refunds Are Normally Not Provided For

Subject to applicable consumer law, refunds are generally not provided because:

• you changed your mind after receiving or accessing the digital product;
• you no longer want the product;
• you purchased the wrong product;
• you failed to read the product description or system requirements;
• your Minecraft account or server account was banned;
• a particular Minecraft server does not allow the product;
• a third-party server or anti-cheat was updated;
• your computer does not meet clearly stated requirements;
• another mod or program on your system causes a conflict;
• you shared, leaked, redistributed, or attempted to crack the product;
• your licence was suspended because of a material violation of the Terms of Service.

Digital Content

Where applicable law permits it, by requesting immediate access to downloadable digital content, you acknowledge that delivery may begin before the end of any statutory cancellation period and that this may affect your right to cancel once delivery has begun.

This does not remove any statutory rights that cannot legally be waived.

Technical Problems

If something is not working, contact support before opening a payment dispute.

Please provide:

• your order number;
• product name;
• Minecraft/software version;
• relevant error message;
• a short explanation of the problem.

We will normally attempt troubleshooting before deciding whether a refund is appropriate.

Duplicate Purchases

If you accidentally purchase the same licence twice, contact us as soon as possible.

Where we can verify the duplicate purchase and the additional licence has not been materially used or transferred, we may refund the duplicate transaction.

Chargebacks

If you believe a payment was made incorrectly, contact us first so we can investigate.

Knowingly filing a false or fraudulent chargeback may result in suspension of associated accounts and licences.

This does not prevent you from exercising legitimate rights through your payment provider.

Refund Processing

Approved refunds are normally returned to the original payment method.

Processing times depend on the payment provider and financial institution.

Contact

To request a refund:

Discord: https://discord.gg/alatic
Email: [support email]

Include your order ID when contacting us.

Delivery / Shipping Policy

Last updated: October 4, 2026

Alatic Clients sells digital products only unless a product page explicitly states otherwise.

No physical goods are shipped.

Digital Delivery

After successful payment, products may be delivered through one or more of the following:

• customer dashboard access;
• direct download;
• licence key;
• account authentication;
• email;
• Discord-linked access.

Most completed orders are made available automatically.

Delivery Time

Digital delivery is generally immediate or shortly after payment confirmation.

Occasionally, delivery may be delayed by:

• payment verification;
• fraud screening;
• payment-provider delays;
• server maintenance;
• technical problems.

If your payment has completed but you have not received access within a reasonable period, contact support with your order ID.

Pre-Orders

Pre-order products are not necessarily available immediately.

The product page will indicate when a product is a pre-order.

Access will be provided when the relevant release becomes available according to the applicable pre-order terms.

Incorrect Email or Account Information

Customers are responsible for entering accurate information at checkout.

If delivery fails because incorrect information was provided, contact support and we will attempt to locate the order.

No Physical Shipping

Because our products are digital:

• there are no shipping charges unless explicitly stated otherwise;
• no tracking number is issued;
• no physical package will be delivered.

Contact

For delivery problems:

Discord: https://discord.gg/alatic
Include your order number so we can locate the purchase.