Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains how Alatic Clients collects, uses, and protects information when you visit our website, create an account, purchase a product, or contact us.

1. Information We May Collect

Depending on how you use the service, we may collect:

Account information

• username;
• email address;
• account identifier;
• Discord identifier where applicable.

Purchase information

• order number;
• purchased products;
• purchase date;
• payment status;
• transaction identifiers;
• billing country or similar payment metadata supplied by our payment provider.

We generally do not receive or store your complete card number.

Payment information is handled by our payment providers.

Technical information

We may collect:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location based on IP;
• pages viewed;
• timestamps;
• referral information;
• security and fraud-prevention information.

Support communications

If you contact support, we may retain the messages and information you provide so that we can resolve your request.

2. How We Use Information

We may use information to:

• deliver purchases;
• operate software licensing;
• authenticate customers;
• provide customer support;
• prevent fraud and abuse;
• protect our infrastructure;
• investigate payment disputes;
• improve the website;
• diagnose bugs;
• analyse store performance;
• comply with legal obligations.

3. Payment Providers

Payments are handled by third-party payment processors.

Those providers may independently collect information required to process transactions, perform fraud checks, comply with financial regulations, and handle disputes.

Their handling of your information is governed by their own privacy policies.

4. Cookies

We may use cookies or similar technologies for:

• essential website functionality;
• authentication;
• shopping-cart functionality;
• security;
• preferences;
• analytics;
• marketing, where consent is required.

Non-essential cookies may be disabled through the cookie controls available on the website where supported.

5. Analytics

We may use analytics services to understand general website usage, such as page views, traffic sources, device types, and website performance.

Where required by law, non-essential analytics will only be enabled after obtaining appropriate consent.

6. How Information Is Shared

We do not sell your personal information.

Information may be shared with service providers where necessary to operate the store, including:

• website hosting providers;
• payment processors;
• fraud-prevention providers;
• analytics providers;
• email providers;
• customer-support platforms;
• infrastructure and security providers.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

7. Data Retention

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including:

• providing purchases;
• maintaining account access;
• handling disputes;
• fraud prevention;
• accounting;
• legal compliance.

Some transaction records may need to be retained for longer periods where required by law.

8. Security

We use reasonable technical and organisational safeguards designed to protect customer information.

However, no online system can guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• request access;
• request correction;
• request deletion;
• object to certain processing;
• request restriction of processing;
• withdraw consent;
• request data portability.

Some information may need to be retained where required for legal, fraud-prevention, accounting, or dispute purposes.

To submit a privacy request, contact:

Email: [privacy/support email]

10. Children's Privacy

Alatic Clients is not intended to knowingly collect personal information from children where doing so would violate applicable law.

If you are not legally able to enter into a purchase agreement yourself, you should obtain permission from a parent or legal guardian.

11. International Processing

Our service providers may operate in different countries.

As a result, information may be processed outside your country of residence subject to appropriate legal safeguards where required.

12. Changes to This Policy

We may update this Privacy Policy as our services or legal requirements change.

The latest version will be posted on this page.

13. Contact

For privacy-related questions:

Discord: https://discord.gg/alatic